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Customer Support Executive (CSE) - Fulcrum Resources Infinity Pvt Ltd | Maharashtra , India | Full-time

Full job description

Sales Support Executive

We are looking for enthusiastic and detail-oriented Sales Support Executives to join our team and work with one of our UK-based clients. This is an entry-level, non-voice role where you will support sales and customer operations through emails and chats only, aligned with UK business hours.

Sales Support Executive duties and responsibilities

Handle customer and sales-related queries via email and live chat (no calls)
Support the sales team with order processing, coordination, and follow-ups
Maintain accurate records of customer interactions and updates
Collaborate closely with internal teams to resolve queries efficiently
Ensure timely, professional, and clear written communication
Follow defined processes, SLAs, and quality standards
Provide basic documentation and reporting support when required

Sales Support Executive requirements and qualifications

Graduate in any discipline (Freshers welcome)
Good written English communication skills
Basic computer knowledge (Email, MS Excel; CRM knowledge is a plus)
Ability to handle multiple tasks simultaneously
Ability to work in UK-aligned shift timings (2:00 PM – 11:00 PM IST)
Comfortable working 6 days a week
Ability to work in a fast-paced environment with minimal supervision
Team player with good time-management skills
Attention to detail and a customer-focused approach

Perks

100% Non-Voice Process (Chats & Emails only)
Fixed Saturday Work From Home
Opportunity to work with an international UK-based client
Training and ongoing support
Growth opportunities in sales support and operations

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Application Question(s):

Freshers feel free to apply, As this is junior role- people with experience apply only if you are okay with the salary range from 28-30k
We are accepting candidates only from Western Line mumbai - Please let us know where do you stay in Mumbai?

Work Location: In person

Customer Support Executive (CSE)

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Customer Support Executive (CSE)

Job Description

Full job description

Company Information

Tags

Questions candidates ask

How do I apply for this Job?

Can I save this Job and apply later?

Is a salary shown for this Job?

What happens after I apply?

How do I report suspicious information on this Job?

Can freshers apply?

Quick Apply

Stay safe while applying

Related Jobs

Other Jobs at Fulcrum Resources Infinity Pvt Ltd