Customer Care Associate

Full job description

Full job description:
We are looking for dynamic and detail-oriented individuals to join growing team in Pune. The ideal candidate should have excellent written communication skills, the ability to work in a fast-paced environment, and a willingness to adapt to rotational shifts.

Key Responsibilities:

• Chat and Email Support - Non Voice Process
• Process customer requests and transactions accurately and efficiently.
• Ensure compliance with company policies and quality standards.
• Meet daily productivity and quality targets.
• Collaborate with team members to enhance process efficiency.
• Adapt to changing work processes and business needs.

Requirements:

• Any graduate (freshers are welcome to apply).
• 0 to 1 year of experience in a BPO or customer service role.
• Strong written communication skills.
• Ability to work in rotational shifts and rotating week-offs.
• Basic computer proficiency and typing skills.
• Immediate joiners preferred.

Job Types:

• Full-time, Permanent, Fresher

Schedule:

• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• 2nd floor, Saikar's Classic, High5 Building, Above Maharashtra Foods, Pan Card Club Rd, Baner Gaon, Baner, Pune, Maharashtra 411045
• Reliably commute or planning to relocate before starting work (Required)Role & responsibilities

Customer care service, Customer care, Customer care executive, Non voice process, Chat process, Email process, Fresher, BPO, CSA,

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,500.00 - ₹16,500.00 per month

Work Location: In person