Full job description

About Cureton Biotech Pvt. Ltd.

Cureton Biotech Pvt. Ltd. is a WHO-GMP, GLP, and GMP-certified pharmaceutical company headquartered in Okhla Industrial Area, Phase-1, New Delhi. We manufacture and distribute pharmaceutical products across India and operate in a compliance-driven, structured work environment.

Role Summary

We are hiring a CRM Executive to manage B2B client communication, coordinate sales orders, maintain CRM records, and prepare reports. The role is entirely office-based — no field visits required. This is a great opportunity for candidates looking to build a career in pharmaceutical client operations with a growing, certified company.

Key Responsibilities

Handle inbound and outbound client calls, WhatsApp messages, and emails in English and Hindi
Maintain and update CRM database — client profiles, order status, payment follow-up, communication logs
Coordinate with the internal sales team and dispatch/logistics for order processing and delivery timelines
Send Performa invoices, order confirmations, and delivery updates to distributors and stockiest
Follow up with B2B clients on pending orders, reorders, and outstanding payments
Prepare daily/weekly reports on client interactions, open orders, and call summaries in Excel
Resolve client queries and complaints; escalate unresolved issues to senior team
Support the sales team with documentation, sample coordination, and lead tracking

Required Skills & Qualifications

English Communication (Mandatory): Must be able to speak, read, and write in English confidently.
Education: Graduate in any stream — BBA, B.Com, BA, B Pharma. or equivalent
Computer Skills: Proficient in MS Excel (data entry, filters, basic formulas, trackers), MS Word, and email
Interpersonal Skills: Confident on phone calls, patient, well-organized, and detail-oriented
Experience: 0–1 years in CRM, inside sales, client coordination, or customer service (freshers with strong English welcome)

Preferred Qualifications (Good to Have)

Prior experience in pharmaceutical, healthcare, or FMCG industry
Knowledge of pharma distribution: distributors, stockists.
Familiarity with any CRM software.
Experience in B2B client coordination or inside sales support

What We Offer

Fixed salary: ₹15,000 – ₹20,000 per month based on experience
Fixed working hours: 9:30 AM – 6:30 PM | No odd-hour shifts or weekend pressure
Career progression: CRM Executive → Sales Coordinator
Annual performance appraisal
Learning exposure to pharmaceutical sales operations, distribution network, and client management

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

1. Do you have experience communicating with customers via phone, email, or chat?
4. Are you comfortable handling customer queries and resolving basic issues?
6. What is your Notice Period?
7. Are you comfortable with 15K - 20K salary range?
8. Are you comfortable with DDA Shed Okhla Industrial Area Phase -1 Location?
2. Do you have hands-on experience with MS Excel — creating trackers, data entry, and basic formulas?
3. Are you fluent in spoken and written English?
5. Do you have any experience working in a pharmaceutical, healthcare, or B2B sales company?

Work Location: In person

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